What does the status of the transaction mean?

Transaction can be in one of these status:

  • On Hold, additional verification is required, in some cases the customer will be contacted by a representative of our company.
  • New, the transaction has been approved and will be send shortly to the bank in destination.
  • In Process, the transaction have been sent to the bank in destination but the money has not yet been deposited into the account of the beneficiary.
  • Ready For Pickup, the new requested card has arrived at the pickup location and is available for the beneficiary to collect it.
  • Funds Delivered, remittance is now available in the beneficiary's account.
  • Cancelled, issues have been identified with the transaction and it has been cancelled.


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